Question: Does weather affect the service?
Answer: The signal only needs to travel a few miles at most from your home to our tower unlike thousands of miles satallite signals must travel. This results in the weather having little or no effect on the signal. When we do the site survey we will also determine if there is sufficient fade margin for the link to operate reliably.

Question: Does wireless have latency issues like satallite does?
Answer: No. Again the signal only needs to go a few miles to the nearest tower vs. satallite having to travel thousands of miles.

Question: May I connect more then one PC to the service.
Answer: We only support connecting one PC on home user accounts. The connection uses PPPoE for authentication. If you wish to connect more then one PC a router will be required to split the connection up. A router can be purchased at many retailers for typically around 60 dollars. If you have multiple PC's we can only provide technical support for Internet connectivity. We cannot support your entire network of PC's or connect them all for the basic install price. Although we will do what we can within reason.

Question: Does the service include a static IP?
Answer: Business accounts include a static IP with some limitations. Home accounts include a public IP but it is not static. You may look into a service such as Dynu.com to do dynamic DNS. Some inexpensive routers have it built in.

Question: Do I have to buy any equipment?
Answer: Your PC must have a network card. We maintain ownership of the wireless modem which we will be installing on your rooftop. The modem is very expensive and we must retrieve it in the event of your cansallation of service.

Question: Can I use a wireless router with the service.
Answer: We cannot provide support for your wireless network although there should be no problems. We do REQUIRE if you setup a wireless network that it IS secured with WPA or other security measures.